Contact Newcastle Airport

Do you have an Enquiry?

We aim to provide all passengers and visitors to our terminals with a positive travel experience.
We welcome feedback about our service.

Please choose from the list below what your enquiry is in relation to:


General Enquiries

If your experience relates directly to Newcastle Airport, you can send us your feedback by completing the online form below.

* Required

We aim to provide all passengers and visitors to our terminals with a positive travel experience. We welcome feedback about our service.

Transfers to Airport

If your experience relates directly to Airport Transfers, you can send us your feedback by completing the online form below.

* Required

We aim to provide all passengers and visitors to our terminals with a positive travel experience. We welcome feedback about our service.

Lost Property Enquiries

If your experience relates directly to lost property within Newcastle Airport, or on an aircraft that departed or arrived from Newcastle Airport, you can send us your feedback by completing the online form below.

* Required

We're sorry to hear that you've lost your item and we want to see it returned to you as soon as possible. Newcastle Airport only holds lost property items lost in the terminal or in the car park. As you lost your item on a plane, you will need to contact your airline directly to attempt to recover your item. A list of contact details for the airlines is below.

Jetstar Lost Property
1800 687 374

Qantas Lost Property
1300 306 980

Virgin Australia Lost Property
02 4965 0516



We aim to provide all passengers and visitors to our terminals with a positive travel experience. We welcome feedback about our service.

Flights Enquiries

If your experience relates directly to Newcastle Airport Flights, you can send us your feedback by completing the online form below.

* Required

We're sorry to hear you experienced a flight cancellation when you were recently at Newcastle Airport.

While rare, flight cancellations can occur because of various reasons including aircraft mechanics and operational requirements. The decision to cancel a flight is a serious decision by an airline as it has operational impacts for the airline for the remainder of the day.

If you did experience a delay, on behalf of the airline we apologise.

Should you wish to contact your airline directly about your cancellation, you can find a list of contact details for the airlines here.



We're sorry to hear you experienced a delay when you were recently at Newcastle Airport.

While rare, flight delays can occur by various reasons such as: aircraft mechanics, weather (at either the departing or arriving airport), as well as operational requirements. The decision to delay or cancel a flight is a serious decision by an airline as it often has operational impacts for the airline for the remainder of the day.

If you did experience a delay, on behalf of the airline we apologise.

Should you wish to contact your airline directly about your delay, you can find a list of contact details for the airlines here.



Thanks for your enthusiasm and interest in securing additional and new services at Newcastle Airport.

Working with the airlines to introduce additional services and new destinations is a strong focus of ours and we continue to lobby the airlines on behalf of our region for this.

Unfortunately it is an airline's decision on where they fly their aircraft. This decision is based on where the airline believes are viable and profitable destinations. To date Newcastle Airport does not have a commitment from any airlines to operate new or additional services.

If you would like to read more about how the Airport is working to secure new routes please see this information on our website.

We appreciate your feedback about new destinations; please feel free to leave comment below which we may use in our presentation to airlines when we're pitching for new destinations.




We aim to provide all passengers and visitors to our terminals with a positive travel experience. We welcome feedback about our service.

Employment / Work Experience Enquiries

If your experience relates directly to working with or at Newcastle Airport, you can send us your feedback by completing the online form below.

* Required

We aim to provide all passengers and visitors to our terminals with a positive travel experience. We welcome feedback about our service.

Parking Enquiries

If your experience relates directly to Newcastle Airport car Park, you can send us your feedback by completing the online form below.

* Required

Thanks for choosing to park at Newcastle Airport. Our new car park names, rates, and guidance system has made is easier to make informed parking choices at Newcastle Airport.

We recommend you take a look at our transport page where you will also find our car park calculator where you can obtain a quote for the cost of parking for your car park stay.

When completing the below information please use the same card as was used to purchase parking during your stay.



Note: while all attempts are made to ensure privacy Newcastle Airport is not responsible for any sensitive information shared over email/fax. Should you choose to withhold information in the interest of security, please provide telephone contact details and a member of our finance team will contact you to discuss your request over the phone.


 

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