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About Newcastle 

Nestled between the picturesque Port Stephens, Lake Macquarie and the Hunter Valley (wine country), Newcastle is only a 2.5-hour drive north of Sydney.  

Known for its stunning beaches, nature reserves, cafés and boutique bars, Newcastle is rapidly becoming a popular choice for professionals looking for the ideal lifestyle, where you can strike the perfect balance between the perks of city life and a more relaxed, beachside community.  

The Organisation 

Newcastle Airport is the second busiest airport in the state. It is jointly owned by the City of Newcastle and Port Stephens Council, and it is Australia’s largest airport remaining in public ownership, with all distributions returned to the communities which it serves. 

Newcastle Airport is a dynamic enabler of the aspirations and operations of the businesses and communities within the region.  It is a global transport gateway, providing vital infrastructure for the region, supporting the tourism, import and export economies within Australia and internationally.  

In the last year, the airport has secured more than $60M in Federal funding for an upgraded international airfield and a further $55M was announced for Terminal expansion.  It has connected to 6 new destinations, including Cairns and Adelaide, with Singapore now in sight. It has expanded its world class Defence and Aerospace precinct, brought forward major works on its 2036 Masterplan and was named 2021 Major Airport of the Year. 

In May 2020, the NSW Government named Williamtown as the location for a new special Activation Precinct. The Astra Aerolab is being developed as a globally significant Defence and Aerospace precinct adjacent to the Airport and RAAF Base Williamtown. It has secured significant investment and support from all levels of government and is set to ultimately deliver 5,500 new jobs and global connectivity, providing access to world-leading education and learning, remarkable spaces and experiences. 

The Opportunity 

The primary purpose of the role is to work together with the IT team to deliver outstanding IT and Systems support at Newcastle Airport. Day to day this involves managing and maintaining Newcastle Airport’s technology systems, supporting end users in the operation of these systems and effective provision of IT support which includes the following elements: 

  • General desktop and software support 
  • Operating system and application support 
  • Car park systems maintenance and support 
  • Maintaining and auditing security controls as required 
  • On call support as required 
  • Continuous improvement activities  

About You 

Newcastle Airport values its team culture, and you will embody our company values of Trust, Engaged, Committed, Accountable, and Results Driven.  

To be successful, you will be a self-motivated individual, driven to deliver high standards. You will enjoy a balance of routine tasks, project work and working on new and innovative solutions. You will be an excellent problem solver with a strong emphasis on continuous improvement and process advancements. You work well under pressure, prioritise multiple tasks, and are proactive 

And last but not least, you will have a strong sense of self-initiative and ownership, and you will conduct yourself with positivity, honesty, and openness. 

Qualifications and experience  


Minimum 2 years experience in the IT industry

Tertiary Qualifications in Information Technology or equivalent experience 

Extensive experience supporting Microsoft operating systems, business applications, networks, and remote access systems 

Demonstrated ability to troubleshoot software and hardware issues in a corporate environment 

A customer centric attitude and approach 

Excellent verbal and written communication skills  

Strong levels of initiative and proactivity, with effective problem-solving skills  

Ability to analyse, isolate and interpret business needs and deliver appropriate technical solutions  

Availability to work outside of standard business hours and participate in an on-call roster 


Experience working with best practice frameworks and standards such as ITIL 

Experience in maintenance of IT infrastructure solutions 

Technical Support background  

IT and Systems change management experience  

The Benefits 

Working as part of the team at Newcastle Airport, you play a pivotal role in shaping and executing our organisational strategy, to help us be the Airport the region deserves.  

Complementing an attractive salary package, you will enjoy a friendly, flexible and supportive environment, within a highly reputable, Award-winning organisation.  

In addition, you will have access to a range of benefits, such as flexible work practices, generous leave entitlements, corporate fitness program and health and wellbeing initiatives. Newcastle Airport is also a proud Ambassador for Mentally Healthy Workplaces through SafeWork NSW. 

How to Apply 

To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Stephanie Wilson at  

Alternatively click here to submit your covering letter and CV. 

CLOSING DATE: Friday 24 June 2022

To be considered for this position, you must be fully vaccinated against COVID-19 plus recommended booster vaccinations, which is an ongoing condition of employment.  

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