Free wifi

Free wireless internet

Accessing the internet from within the Newcastle Airport terminal is easy and free!.

How to connect

  1. Enable WiFi on your device.
  2. From the list of available WiFi networks, select 'Free Newcastle Airport WiFi'. Your default web browser should automatically open once you are connected.
  3. If your browser does not automatically open after connecting, open your preferred web browser on your device.
  4. On the login page, select one of the social media icons or select the form and enter your name, postcode, and email. Then click the 'Connect' button.
  5. Review and accept the terms and Conditions of Use and Privacy Policy.
  6. You will be automatically redirected to the Newcastle Airport homepage. You are now connected to the WiFi and can use the internet normally.
FAQ

Q: I selected 'Free Newcastle Airport WiFi' but I'm still not connected to the WiFi?
A: Our free WiFi only works if you follow the steps listed above. Ensure you followed all the steps and have logged in.

Q: I can't access some sites on the WiFi?
A: Newcastle Airport does not permit the WiFi to be used to access some sites (such as explicit or illegal sites) and has blocked access to these sites via our WiFi. These services aren't perfect so, if you think we have incorrectly blocked something, please let us know so that we can look into it!

Q: I am not sure what to do, who can help me?
A: Please seek out one of our friendly Ambassadors in their teal jackets and they will be able to help you connect or find someone who can!

Troubleshooting

We don’t anticipate you having any problems connecting to the network, but if you do, we recommend:

  • Reboot your device.
  • Check that you have the latest version of the mobile device operating system. Refer to your operating manual for instructions on how to update your device.
  • Clear your browser cookies and cache (browsing history)
  • Turn ON cookies
  •  Turn OFF private browsing
  • Set your IP address to automatic
  • Close unnecessary applications to free mobile device memory
  • Disable data service (eg GPRS or 3G) to avoid a roaming service fee
  • Select ‘Free Newcastle Airport WiFi’ as your connection network
  • Launch an internet browser and enter any valid website address to use the WiFi
  • Disconnect your device from the WiFi network after use
  • Talk with one of or teal-clad Airport Ambassadors who’ll be able to locate someone who can help you.
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