Newcastle Airport blog – community guidelines

Our blog is a place to easily find reliable and interesting information and opinion about the airport,
tourism, and aviation.

All comments submitted to the Newcastle Airport blog are reviewed by a moderator prior to publication.

By submitting a comment to the Newcastle Airport blog, you consent to Newcastle Airport reproducing and publishing that content (either in whole or an edited version of the posting) to the Newcastle Airport blog, in the Newcastle Airport website, or other Newcastle Airport publications.

All Airport employees’ participation in online conversation should be aware of Newcastle Airport’s guidelines for personal use of social media, available in the Newcastle Airport Human Resources Policy Manual.

The aim of moderation

Our community guidelines aim to ensure the Newcastle Airport blog is inclusive and inviting.
Our moderators aim to ensure that user comments are relevant and appropriate, and may take any steps they deem appropriate to ensure content meets the site’s Comment moderation policy, described below.

Operating hours

The Newcastle Airport blog is monitored during standard business hours only, Monday to Friday 9am to 5pm AEST.

During this time we’ll aim to review your comments within four hours.

Comments submitted outside of business hours, or over the weekend and public holidays, will be reviewed on the next working day.

Comment moderation policy

Comments or blog submissions may be edited for reasons of clarity, space, to remove unlawful,
offensive, or threatening content, or to avoid repetition.
You won’t be contacted if your comment is not posted.
To ensure your voice is heard and your comment is posted:

  • Keep your content relevant and address the conversation topic
  • Respect the opinions of others
  • Supply a valid email address, this will not be published.

Content won’t be published if it is trolling, threatening, abusive, defamatory, indecent, menacing, harassing, offensive, infringes any person’s intellectual property rights, including copyright, impersonates anyone, misrepresents a relationship with any person or organisation, encourages others to commit unlawful acts, harasses anyone or is unlawful in any way.

It’s in your best interest as well as ours that content you post is lawful.

You may face personal liability if content you submit is published and is unlawful

For example, if you submit material which is defamatory and cannot be defended, then you could be sued by the person defamed. In addition, the following types of postings are not permitted:

  • repetitive messages, including cross-posting, flooding, and spamming
  • messages of excessive length (more than 1000 words or 2500 characters)
  • viruses, files, or potentially harmful code
  • advertising, promotions, or similar material

We reserve the right to reject posts that direct readers to third-party websites.

Community values

In order to keep conversation relevant and engaging for all involved with the Newcastle Airport blog, the following principles should be observed. Our moderators apply these when reviewing your comments. In order to keep conversation relevant and engaging for all involved with the Newcastle Airport blog, the following principles should be observed. Our moderators apply these when reviewing your comments.

  1. We welcome debate, disagreement, and contrary opinions, but personal attacks (on blog authors, moderators, other users or individuals), persistent trolling, and mindless abuse will not be tolerated.
  2. We acknowledge criticism of Newcastle Airport but will not publish persistent misrepresentation of the Airport, our Board, our shareholders, or staff. For the sake of healthy debate, we will discern between constructive argument and propaganda or smear tactics.
  3. Please be respectful of the opinions of others. We understand people may feel strongly about the issues discussed, but we may reject or remove content that others might find offensive, threatening or unlawful. Any content that may put us (or you) in legal jeopardy, including potentially defamatory comments, or material posted in potential breach of copyright will be rejected or removed.
  4. Commentary submitted that is wholly unrelated to the original blog topic (“off-topic”) may be rejected or removed, in order to keep the discussion on track.
  5. Queries or comments about moderation will not be published. The moderator’s decision is final and no correspondence will be entered into. Abusive posts will be deleted, as will posts asking ‘why was my post deleted?’
  6. We reserve the right to curtail conversations that are repetitively negative or based on generalisations. We don’t want to interfere with issues you are passionate about, but do ask users to find ways of communicating that aren’t alienating or threatening to others.
  7. The Newcastle Airport blog does not replace our existing customer service or complaints resolution procedures, but it is an arena for discussion and for two-way feedback. Please direct any individual customer service issues or complaints via our contact us page.
  8. Tone of voice (sarcasm, humour, etc) doesn’t always translate well online. Maintain a measured tone and don’t shout. Comments submitted in ALL-CAPS, or similar, may be rejected. Be aware that your comments may be misunderstood, recognise that people may understand your post differently than you intended.

Your use of the Newcastle Airport blog

Your use of the Newcastle Airport blog is governed by the Terms of Use and Copyright of
Sharing information is the essence of social media. Please do not copy and paste large sections of text on to third party websites. To avoid infringing copyright, we ask that you link to material on the site rather than reproducing it.

Quoting from a post in the context of a discussion is generally acceptable, but if you wish to reproduce an entire post, a picture or a logo, or if you are unsure about whether your proposed use is acceptable, please email the Newcastle Airport team.

By using or accessing our Blog, it’s important to note that comments on the blog posts are not necessarily the opinions of Newcastle Airport, nor do we confirm their accuracy.

Additionally, by contributing to or commenting on the Newcastle Airport Blog, you grant Newcastle Airport and its affiliate’s permission to use all posted content in any manner or media without any legal or monetary obligation to the author.

If you spot something problematic on our blogs, please report it.

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