Media Release: 29.10.19

Hunter residents rate Airport number one

Tuesday 29 October 2019

Residents of the Hunter, Central Coast and Northern NSW are the big winners as Newcastle Airport has cemented its position as one of Australia’s leading Airports, ranking first across 10 categories in the Australia and New Zealand Airport Service Quality Survey (ASQ) for the quarter ending June 2019.

ASQ is the world’s leading airport customer service and benchmarking program, monitoring thousands of passenger opinions at departure gates around the world. Conducted year-round, the survey is based on a standard questionnaire that covers 31 key service items.

Speaking today about the results, Newcastle Airport CEO Dr Peter Cock thanked passengers for rating the service at Newcastle Airport as amongst the best in Australia:

“We’re passionate about providing the best experience for all who travel through our Airport, and we thank our passengers for recognising the efforts of the entire Newcastle Airport family in striving to deliver this.

“Outstanding customer service is every team member’s responsibility, and it’s important to recognise the wide-ranging contributions of the many people and businesses within our Airport team who positively impact passengers each day. This includes those who greet passengers when they arrive, the check-in staff, security screeners, retail staff and airline teams working on the ground. It really is a team effort.

“Our purpose is to be the airport the region deserves, which to us means ensuring the people of the Hunter, Central Coast and Northern NSW Regions have access to quality air travel at their doorstep. The support of our community inspires us to deliver an even higher level across a range of categories, including access, security, wayfinding, facilities and environment.

“We’re passionate about driving outcomes for the benefit of the whole Hunter Region and Northern NSW, and with more passengers than ever choosing to fly via Newcastle Airport, we will continue delivering quality service to connect our region both nationally and internationally,” Dr Cock said.


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