International Departures

When to Arrive

  • For international flights we recommend arriving at the Airport at 2-hours before your flight’s scheduled departure to allow time to park, check-in luggage and pass through our domestic and international security screening points. 
  • Before you leave home make sure you have all relevant travel documents including e-tickets, visas and current passport.
  • There are numerous ways to get to Newcastle Airport, visit our convenient transport guide to view your options. 
Tips to make your departure hassle-free:
  • Ensure all travel documents and tickets are ready before you reach the check-in counter or kiosk
  • Be aware of weight and size restrictions for checked baggage. For specific weight allowances, please refer to your ticket or contact your airline directly. Remove or tighten all straps on duffle bags or backpacks
  • Ensure that all checked and carry on luggage has your name and address on it prior to arriving at the airport
  • Pack your own baggage and remove all old bag tags
  • Confirm that your baggage does not contain any restricted items. For a complete up-to-date list of restricted items please visit www.casa.gov.au

ID requirements

All passengers, including children and infants travelling with an adult, will need to provide valid Passport identification. 

Check-In

  • The check-in area is located on the Departures (left) side of the terminal. Make sure you have your ticket information and passport handy and proceed to your chosen airline’s counter. 
  • Luggage requirements vary with each airline. We recommend you check luggage requirements with your chosen airline before you leave home. 
  • Luggage trolleys are available at the entrance to the check in area and can be hired for a small fee.

Security Screening

All international passengers are required to go through two security screening points, Domestic Security screening and International Security screening.

    Domestic Screening
  • As you enter the domestic screening point you may be randomly selected for explosive trace detection testing. Your carry on luggage will be x-ray screened and you’ll pass through a metal detector.
  • Remember to remove laptops, mobile devices, belts, metal accessories and aerosols from your bag and place them in the trays provided.
  • You can leave your powders, liquids and gels in your carry on bag at this time.
  • Avoid carrying or wearing metal items that may trigger metal detector alarms (eg belts, large buttons, body piercings, and steel toe/capped shoes). 
  • You may be asked to remove your shoes. 

    International Screening
  • At the International screening point you’ll proceed through Border Agency for clearance then to the security screening point. You may also be randomly selected for a frisk search.
  • You will need to show your passport, boarding pass and PLAGs - powders, liquids, aerosols and gels. All other items can remain in your carry on bag

Click here to find out more about Security.

Powders, Liquids, Aerosols & Gels

  • For all International flights liquids, aerosols and gels over 100ml must be packed in your checked luggage.
  • You can take liquids, aerosols and gels in your carry on luggage only if they are in containers that are 100ml or less, and are in a clear zip lock bag ready to be scanned at the international security check point.
  • All powders must be presented separately.
  • Inorganic powders must not exceed 350ml/350g and include items such as salt, sand, talcum powder, detergent powder and deodorant powder. Remember containers must not exceed 350ml.
  • Organic powders have no restrictions. Examples include powdered baby formula, powdered food, coffee, protein powder, flour, spices and sugar.

Click here to read more about Powders, Liquids, Aerosols & Gels.

Download the travelling with Powders, Liquids, Aerosols & Gels on International flights brochure.

International Information Flyer International Information Flyer (1165 KB)

International Departures Lounge

Hungry? Our International Departures lounge is serviced by Giancarlo, a pop-up café serving a variety of local beverages and light snacks. Giancarlo opens for all departing international fights two hours prior to your Airline’s departure time.

PLEASE NOTE:
  • All retail items such as reading material, travel essentials, souvenirs and gifts must be purchased prior to entering the International Departures gate.
  • Hot food and main meals should be purchased from one of the food outlets in Domestic Departures prior to entering the International Departures gate, and may be taken through the International screening point. (Note: drinks cannot be taken through.)

Free WiFi

  • The International Departures lounge has ample smart seating with charging points for portable devices such as mobile phones and laptops. 
  • While you're relaxing make the most of our complimentary WiFi. Simply select 'FREE Newcastle Airport WiFi' in your WiFi settings, and follow the prompts to get online.

Duty Free Shopping

  • Now that you're checked-in and relaxing, make the most of our free WiFi and browse our online duty free shop: the Loop Duty Free. Place your order before your flight departs Newcastle and collect your goods at Auckland Airport. 
  • All international passengers travelling to Auckland receive a 10% discount (excluding technology and tabacco products). Simply use the promo code loopdfnov at the online checkout. 
  • SHOP NOW

Disability Access

Newcastle Airport's Disability Access Facilitation Plan outlines the services and facilities available for our customers (and their aides) who have special needs.

The Access Facilitation Plan enables these passengers to travel as comfortably and hassle-free as possible.

Download Newcastle Airport's Disability Access Facilitation Plan Download Newcastle Airport's Disability Access Facilitation Plan (1155 KB)

For information on reserving tickets, baggage handling or special needs traveller assistance while in transit, please contact your airline or your travel agent.

Tourist Refund Scheme (TRS)

  • The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia. 
  • The TRS office is operated by the Department Of Immigration and Border Protection and is located in the International Departures Lounge. 
  • Please make sure you have enough time to make your TRS claim; you should complete your departure immigration clearance at least 90 minutes before the scheduled departure time of your flight. 
  • More information regarding the Tourist Refund Scheme (TRS) can be obtained by visiting the ABF website or by calling their toll free number 133177.
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