Who works at Newcastle Airport?

There are many different jobs that people perform at an airport to help passengers get safely in the air. At Newcastle Airport, there are more than 900 people who work for the airlines, security, shops and other aviation businesses.

Airline staff

Airline check-in staff greet passengers when they arrive at the terminal to get a flight. They weigh bags and give passengers their boarding passes. Before passengers get on an aircraft, the airline staff have to check the boarding passes.


Baggage handlers

Baggage handlers work behind-the-scenes in the baggage handling area and on the apron. After your bag has been x-rayed, the baggage handlers load your bags, suitcases and other luggage on to the trolleys and then onto aircraft. The baggage handlers also unload the bags from arriving aircraft.

Baggage handlers also marshal aircraft and drive the ‘tugs’ or small trucks which carry the trolleys loaded with baggage. They also push the stairs up to the aircraft so that passengers can get on and off.

Security staff

Security guards monitor the screening point. Everyone who departs from Newcastle Airport must pass through the security screening point before they are allowed to get on their flight. This is so that dangerous items are never taken on board an aircraft.

Security screening involves walking through a metal detector and having carry-on bags x-rayed and checked.

Dangerous items can include weapons, such as guns, explosives or knives, and even everyday items such as scissors, forks and tools. The metal detector will beep if any metal things are detected. If an everyday item, such as a set of keys, sets off the metal detector the passenger is asked to put it through the x-ray machine to be screened.

All carry-on bags and items, such as backpacks, hand bags and anything else that you would like to take with you into the plane must be checked by a x-ray. A photo of the bag is taken and image of what is inside the bag or object flashes up on a computer screen. If the security guard sees any object that is dangerous, the passenger must take it out of their bag and leave it at the airport.

  • Have you ever broken a bone and had an x-ray?
  • What did the x-ray allow you to see?

Security guards also perform Explosive Trace Detection (ETD) testing. After a passenger hasbeen cleared at the walk-through metal detector, they may be chosen to have an ETD test. The security guard uses a special tool to run a test over the passenger’s clothing, hands and bag handles – anywhere they might have been touching. The ETD tests for tiny bits of explosives that may have been used to make a bomb.

Shop staff

There are six shops at Newcastle Airport.

Cibo , Broughton and Bay Bar, Red Rooster, Valley & Vine and Hunter and King Cafe serve food and drinks to passengers waiting to catch a flight or getting off a plane after a long trip.

NewsTravels sells newspapers, magazines and books. Passengers can even pick-up a small gift or souvenir to take on their travels.



Operations team members look after the safety and security of passengers in-and-around the terminal. They can be spotted by their fluoro yellow vests that have ‘Newcastle Airport’ on the back.   


The Ambassadors are a group of volunteers who assist passengers travelling through Newcastle Airport. They wear a teal jacket, answer questions and are always up for a chat.

  • Next time you visit Newcastle Airport make sure you say hello to the Ambassador on duty 

Information Services

The Information Services desk is in the arrivals hall. It has lots of colourful brochures on display. The friendly staff book transport to-and-from the Airport and places for passengers to stay.


When an aircraft lands at Newcastle Airport the fuel needs to be refilled by the refuellers before it can go flying again. The fuel is stored in drums at the ‘fuel farm’.