Airport facilities

Newcastle Airport provides free-of-charge wireless internet facilities throughout the terminal.

Learn more about how to access our airport wi-fi service.

Our airport terminal has three ATMs. Two are located in Departures, adjacent to the security screening area and the third ATM is located in Arrivals.

Newcastle Airport's Disability Access Facilitation Plan outlines the services and facilities available for our passengers and visitors with specific accessibility needs (and their aides).

Learn more about how we are supporting people with a disability, view our Disability Access Facilitation Plan, contact us or visit our administration office.

The Mercure Williamtown is conveniently located on the Airport precinct. The Mercure is located on the right hand side as you drive in along Williamtown Drive. You simply take a right at the roundabout and you will find the Mercure. 

Luggage trolleys are available outside both the Departures and Arrivals ends of the terminal. They are also available in most of our car parks. 

The cost to hire a trolley is $5, with $1 being reimbursed when you return it to a trolley bay. Payment can be make using a credit card. Cash payments are not currently available due to the Coronavirus (Covid-19) pandemic.

Our parents' room is located in Departures, directly opposite Gate 2. This private room is equipped with baby change facilities and a baby nursing chair. Baby change facilities and nappy bins are also located in all disabled toilets throughout the terminal. They can be found in Check-in, Departures, international Departures and near Gate 7 (Arrivals).

All our car parks have dedicated parking spaces for passengers and visitors with a disability. The parking spaces are clearly marked and can only be used by persons with a vehicle displaying a valid ‘disability’ card.

Learn more about our parking and pick-up/drop-off options for those travelling with a disability. Alternatively learn more about Newcastle Airport car parking or calculate the cost of your next trip.

Smoking is not permitted inside our terminal, near any doorways, or along any part of the covered walkway. We have provided a designated outside smoking area located nearby the taxi stand.

We have a dedicated pick-up area for passengers and visitors with a disability, located at the arrivals end of the terminal, where we have a wheelchair ramp.

All cars using these parking or pick-up areas must display a valid ‘disability’ card and the driver must stay with the vehicle at all times.

Learn more about our parking and pick-up/drop-off options for those travelling with a disability. Alternatively learn more about pick-ups and drop-offs or car parking at our airport.

Toilets are located throughout the terminal, in Check-in, Departures and Arrivals.

A range of transport options are available to travel to and from Newcastle Airport.

Located just outside the Departures end of the terminal is a taxi rank and bus stop. At the other end of the terminal outside Arrivals, you will find the rideshare pick up point.

Rental cars are located just along from the Arrivals entrance.

Learn more about parking & transport options at our airport.

Terminal opening hours vary based on flight scheduling. The terminal opens in line with check in for the first departing flight, and closes approximately 30 minutes after the final inbound flight has landed. Please contact Newcastle Airport Customer Care for further information. 

Wheelchairs are available upon request from your airline, or by approaching a friendly uniformed airport staff member.

Learn more about how we support passengers travelling with a disability.

If you are arriving at Newcastle Airport for a business trip, the Mint Business Centre offers professional meeting spaces for hire and is conveniently located just a short 25min drive from the airport.

The options available for hire are:

• Casual Offices: suitable for interviewing or working in a quiet, private space
• Boardroom: suitable for up to 8 people
• Training Room: suitable for up to 20 people

Enquire here.