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Travelling with a disability

We want our passengers and visitors to enjoy their journey through our Airport, whatever their travel purpose - visiting friends, taking a family holiday or travelling for business.

Our Newcastle Airport team and partners are here to ensure all our passengers with specific accessibility needs travel through our airport with ease and comfort.

Newcastle Airport's Disability Access Facilitation Plan outlines the services and facilities available for our passengers with specific accessibility needs (and their aides).

In the terminal

Departures and arrivals are located on the ground floor, so our passengers and visitors with a disability can move through the terminal with ease.

If you require specific assistance whilst inside the terminal, such as a wheelchair, you can prearrange this with your airline. Your airline can also help with reserving tickets, baggage handling and other needs you may have during transit.

 

Download the terminal map PDF

Parking

We have accessible car parking spaces for passengers and visitors with a disability in the Premium, Short Stay and Long Stay car parks. All pathways leading to the terminal from these car parks comply with Australian accessibility standards, ensuring ease of access.

Persons with a valid Disabled Parking Permit can park in Short Stay 1 for 60 minutes free of charge to drop off or pick up a passenger with a disability. The driver must take a ticket upon entry and be able to show a valid disability parking permit. If you are using this service, please let one of our uniformed airport staff members know and they will adjust your ticket and provide any assistance needed.

Learn more about Newcastle Airport car parking or calculate the cost of your next trip.

Download the parking map PDF​

Pick-up & drop-off 

Pick-up and drop-off areas are available in the Short Stay 1 car park (opposite the front of the terminal).

Persons with a valid Disabled Parking Permit can park in Short Stay 1 for 60 minutes free of charge to drop off or pick up a passenger with a disability. The driver must take a ticket upon entry and be able to show a valid disability parking permit. If you are using this service, please let one of our uniformed airport staff members know and they will adjust your ticket and provide any assistance needed.

Federal Government security requirements mean your car must not be left unattended at any time in the departures or arrivals set down points. If you are picking up a passenger with a disability, we recommend parking in the Short Stay 1 car park, locating your passenger and directing them to the pick-up zone.

To spend more time saying goodbye, or greeting a passenger, short term parking is available with prices starting at $2.50 per hour. Learn more about pick-ups and drop-offs, or car parking at our airport.

Toilets

Our airport has three toilets suitable for passengers and visitors with a disability. They are located in Check-in, Departures and Arrivals.

Visiting our offices

Our Newcastle Airport office is located on Level 1 of the terminal, directly above Arrivals. Wheelchair access is available via the lift.

If you need need any more information about travelling through our airport with a disability please contact us.

 

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